The practice operates an appointment system and you will be seen by the doctor in the order of appointment time and not order in which you arrive at the surgery. If you arrive late you may be asked to make an alternative appointment depending on the time you arrive.
A separate appointment is necessary for each member of the family wishing to see the doctor or nurse. You are free to arrange an appointment with any doctor but please bear in mind this may not always be the doctor of your choice if booked at short notice. Routine appointments are usually 10 minutes. If you feel your problem may require longer than this or you need to discuss more than one problem, please notify the receptionist at the time of booking.
We apologise for delays which may occur during surgeries. These usually occur because a patient has a particularly complicated problem which takes more times to resolve. We would ask for your patience on such occasions.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
A patient self check-in facility has been installed at reception for patient use, reducing waiting time and freeing the receptionist to attend to other duties. When checking in please take a ticket from the ticket machine and wait for your number and room number to be called. This will also appear on the screen just above the reception desk. Please do not leave the waiting area once you have checked in, if you miss your appointment because you have left the waiting area, you will need to make another appointment.
A doctor is always available to give advice over the telephone, please ring the surgery before 12:00 for booking telephone consultations. The doctors are busy during surgery times and interruptions during the surgery are upsetting for both doctors and patients. For this reason the staff have been asked not to disturb consultations with non urgent phone calls. The doctor will ring you back after surgery.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.