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Practice Management

The practice manager is responsible for ensuring the practice complies with all aspects of health and safety requirements; implementing policies and procedures; liaising with outside agencies to keep abreast of any development within the NHS that might affect the practice or the doctors.

Overseeing the operation of the practice based complaints procedure in conjunction with the senior partner.

Administration

Administration and Data Clerks

The administrator is responsible for typing referral letters and private letters and helping patients with any quires they may have around choose and book. She is also responsible for registering patients and making any amendments to their records and dealing with solicitor requests and queries.

The data clerk is responsible for scanning all documents onto the patient notes and correctly coding them.

Reception

Lead receptionists

The lead receptionist is responsible for the smooth running of the reception; dealing with enquires, complaints and suggestions from patients in the practice managers absence; the organisation of covering holidays, sickness, compassionate leave; the initial and continuation training of reception staff.

Receptionist/Administrators

Our receptionists are your first point of contact.  They have the difficult job of trying to keep both doctors and patients happy and play an important role in the day to day running of the practice.  All staff are trained to deal with most everyday queries and are encouraged to develop their skills to keep in line with the ever increasing changes to the NHS.  If you are asked some apparently irritating questions, it is only because of our policy to ascertain the urgency of particular problems and requests.

The receptionist will assist patients in the following.

  • Arrange appointments
  • Take requests for home visits
  • Order repeat prescriptions
  • Organise hospital transport
  • Inform patients of test results
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