This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Management

Practice Manager (Sahda Ali)

The practice manager is responsible for ensuring the practice complies with all aspects of health and safety requirements; implementing policies and procedures; liaising with outside agencies to keep abreast of any development within the NHS that might affect the practice or the doctors.

Overseeing the operation of the practice based complaints procedure in conjunction with the senior partner.

Reception

Office Manager (Helena Lees)

Lead receptionists (Saffiya Rafiq)

The lead receptionist is responsible for the smooth running of the reception; dealing with enquires, complaints and suggestions from patients in the practice managers absence; the organisation of covering holidays, sickness, compassionate leave; the initial and continuation training of reception staff.

Receptionist/Administrators (Maria Rehman + Yasmin Pickup)

Our receptionists are your first point of contact.  They have the difficult job of trying to keep both doctors and patients happy and play an important role in the day to day running of the practice.  All staff are trained to deal with most everyday queries and are encouraged to develop their skills to keep in line with the ever increasing changes to the NHS.  If you are asked some apparently irritating questions, it is only because of our policy to ascertain the urgency of particular problems and requests.

The receptionist will assist patients in the following.

  • Arrange appointments
  • Take requests for home visits
  • Order repeat prescriptions
  • Organise hospital transport
  • Inform patients of test results
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website