The practice operates an appointment system and you will be seen by the doctor in the order of appointment time and not order in which you arrive at the surgery. If you arrive late you may be asked to make an alternative appointment depending on the time you arrive.
A separate appointment is necessary for each member of the family wishing to see the doctor or nurse. You are free to arrange an appointment with any doctor but please bear in mind this may not always be the doctor of your choice if booked at short notice. Routine appointments are usually 10 minutes. If you feel your problem may require longer than this or you need to discuss more than one problem, please notify the receptionist at the time of booking.
We apologise for delays which may occur during surgeries. These usually occur because a patient has a particularly complicated problem which takes more times to resolve. We would ask for your patience on such occasions.
Appointments can be booked online via our website or our patient access website/app, appointments can also be booked via telephone with a member of our reception team.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
A doctor is always available to give advice over the telephone, please ring the surgery before 11:00 for booking telephone consultations. The doctors are busy during surgery times and interruptions during the surgery are upsetting for both doctors and patients. For this reason the staff have been asked not to disturb consultations with non urgent phone calls. The doctor will ring you back after surgery.
We are able to offer video consultations which can be booked with a member of the reception team. Video consultations are avilble with all members of the practice team. If the clinician believes they still require to see you in person this will be arranged with you at the time of your video consultaiton. However we have found that most medical issues can be dealt with via video consultation. You dont even have to leave your home for supurb GP care.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you do not attend 3 or more appointments you may be at risk of removal from the practice.