Office Manager (Helena Lees)
The Office Manager is responsible for the smooth running of the reception; dealing with enquires, complaints and suggestions from patients in the practice managers absence; the organisation of covering holidays, sickness, compassionate leave; the initial and continuation training of reception staff.
Receptionist/Administrators (Caitlin Mcgarry, Fozia Sultana + Nazima Akhtar)
Our receptionists are your first point of contact. They have the difficult job of trying to keep both doctors and patients happy and play an important role in the day to day running of the practice. All staff are trained to deal with most everyday queries and are encouraged to develop their skills to keep in line with the ever increasing changes to the NHS. If you are asked some apparently irritating questions, it is only because of our policy to ascertain the urgency of particular problems and requests.
The receptionist will assist patients in the following.
- Arrange appointments
- Take requests for home visits
- Order repeat prescriptions
- Organise hospital transport
- Inform patients of test results